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FAQ'S

 

You can reach us 1-800-687-0490 or at hello@purecitizen.com

 

Our love promise -

 

we want you to love shopping on pure citizen and to love everything you buy from us.  if for any reason you do not, let us know and we will do our best to make you fall in love. :)  

 

Do you use eco friendly packaging?  

 

Of course, so do not judge us if the box looks like it went around the world a couple of times.  We reuse everything, and we mean everything.  It’s very likely you will find some of our old (yet clean) t-shirts that have too many holes in them protecting your breakables.   :) 

 

Do you accept returns?  

 

Yes. You have 365 days to return an item after you receive it. Money will be refunded back to your original form of payment if you return within 30 days. Anything after we will send you a check. The refund will be full minus the original shipping charges or there is a $4.95 restocking fee if you had free shipping on your order.

Some items are Final Sale. Read more about our return policy here.

 

How do I return an item?  

 

Simply email us at returns@purecitizen.com, and we will get you taken care of right away.  We will email you a prepaid shipping label and deduct $5 from your return or you can ship back your preferred method. 

 

How much is shipping?   

 

FREE SHIPPING over $100 or $4.95 flat rate on any order less than $100.    

 

Which carrier do you use to ship?  

 

We ship via USPS.

 

When will my order arrive?  

 

Typically in 3-5 business days, yet some can take up to 14 business days to arrive.  Check each product page for details.  You will also see when you go to checkout the estimated ship time for each product.   Also, note that most items ship direct from the brand so you may very likely receive multiple packages.

 

Do you ship international?  

 
Not yet.  Email us at hello@purecitizen.com with international shipping in the subject to be notified when we do.  

 

Do you collect sales tax?  

 
Only for orders shipped to Illinois.  Sales tax is 7.25%

 

I have another question that wasn't answered here.  

 

You can reach us at 1-800-687-0490 or hello@purecitizen.com.

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